FAQ

What is Cozy Haven Gifts?
Cozy Haven Gifts is an online store offering curated cozy, family-friendly products including loungewear, aromatherapy items, home décor, and unique gifts.

Where do your products come from?
We source our products from trusted global suppliers to ensure quality, affordability, and fast processing times.

How long does shipping take?
Shipping time depends on your location and the product type.
• Processing Time: 1–3 business days
• Standard Shipping: 7–15 business days
• Personalized Items: 10–20 business days

 Do you provide tracking information?
Yes. You will receive a tracking number via email once your order has been shipped.

I entered the wrong address. What should I do?
Please contact us within 12 hours of placing your order. Once the order is processed, we cannot change the address.

Do you accept returns or exchanges?
Yes. We accept returns for damaged, defective, or incorrect items. Contact us within 7 days of receiving your order with photos of the issue.

What if my order arrives damaged?
If you receive a damaged item, email us with your order number and clear photos or videos. We will replace the product or offer a refund.

Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. After that, your order may already be in processing.

Do you offer refunds?
Refunds are available for damaged items, incorrect items, or orders not delivered within the maximum delivery timeframe.